Position title
Service Administrator

Due to continued expansion Linde Material Handling (Ireland) Limited, a subsidiary of Europe’s largest forklift manufacturer, require a Service Administrator to join our experienced Service Team. The Service Administrator plays an important role in providing support to Linde customers and the service department.

  • Closely monitor and process all WIP within the service environment, correcting any tasks and errors that prevent the
    timely completion of jobs.
  • To liaise with service engineers, service & quotation controllers, Service Operations Manager to help maximise the
    effectiveness of service quotations to ensure that revenue and margin opportunities are optimised.
  • Acquire PO’s from customers before invoicing to ensure prompt payments.
  • Assist the service department in an admin function.
  • Provide proactive communication between all departments relating to service issues
  • In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
  • In conjunction with the Service Operations Manager deal with any invoice queries in a timely manner.
  • Adopt a One Linde approach when liaising with all Linde regions.
  • Ensure Engineer time sheet data is compiled, accurate and up to date to allow smooth processing of all jobs prior to JBCL.
  • To undertake this role in compliance with Health and Safety requirements.
  • Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.
  • Excellent customer service skills
  • A high level of communication with ability to communicate effectively via telephone and email.
  • Self-motivated / Driven / Team approach
  • Impeccable attention to detail
  • Strong IT Skills essential (Microsoft Office suite)
Job Benefits
  • Competitive salary
  • Career development opportunities
  • Laptop
  • Phone
Employment Type
Job Location
Date posted
22nd March 2021
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Position: Service Administrator

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